Refund & Return Policy

At CozyCape (operated by Kalismar), we want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Returns
You may request a return within 30 days of receiving your order.

To be eligible for a return:
- The item must be unused, unwashed and in its original condition.
- It must be returned in its original packaging, where possible.
- Proof of purchase (your order number) is required.

How to start a return
1. Email us at kalismarcompany@gmail.com with your order number and the reason for your return.
2. We'll reply with return instructions and the return address.
3. Items sent back without first contacting us cannot be accepted.

Return shipping
If you're returning an item because you changed your mind, return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping service, as we can't guarantee that we'll receive your return.

Damaged, defective or wrong items
Please inspect your order when it arrives. If your item is defective, damaged or not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send you a replacement or a full refund at no extra cost to you — in most cases you won't need to send the item back.

Bundles
If you return part of a bundle (for example, 1 item from a 2-pack), your refund will be based on the discounted price you paid per item.

Refunds
Once your return is received and inspected (or your claim is approved), we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Please allow extra time for your bank or card issuer to process it.

Exchanges
The fastest way to get a different color is to return the item you have and place a new order.

Questions
Email us anytime at kalismarcompany@gmail.com — we're happy to help.